Shipping & Delivery Policy
Effective Date:
This Shipping & Delivery Policy applies to all furniture and sofa orders placed through the Furniture Bazaar website.
1. Delivery Locations
Furniture Bazaar delivers products to locations specified on the website and/or confirmed at the time of order.
Delivery availability may depend on the product, delivery address, accessibility, and logistics requirements.
For locations outside our standard delivery area, additional delivery charges may apply.
2. Delivery Timeline
Delivery timelines depend on whether the product is ready-made, made-to-order, or customized.
Ready-Made Products
Ready-made products are generally dispatched within 7 (seven) working days after order confirmation and payment, subject to availability.
Made-to-Order / Customized Products
Customized furniture may require additional manufacturing time. The estimated manufacturing and delivery timeline will be communicated to the customer at the time of order.
The delivery date provided is an estimated timeline and may change due to manufacturing requirements, material availability, transportation delays, weather, holidays, or circumstances beyond our reasonable control.
3. Delivery Charges
Delivery charges, if applicable, will be displayed at checkout or communicated to the customer before order confirmation.
Additional charges may apply for:
- Locations outside the standard delivery area
- Difficult-to-access locations
- Multiple delivery attempts
- Special handling requirements
- Additional floors where lifting through stairs is required
- Crane/lift requirements
- Storage caused by customer-related delivery delays
Any additional charges will be communicated to the customer where reasonably possible.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact number.
Furniture Bazaar will not be responsible for delays caused by an incorrect or incomplete address provided by the customer.
5. Access and Site Conditions
Before delivery, customers should ensure that the furniture can safely enter the premises.
Customers should check:
- Door and entrance dimensions
- Staircase width
- Lift dimensions and weight capacity
- Passageways
- Parking/access for the delivery vehicle
If the furniture cannot be delivered because of inadequate access, the customer may be responsible for applicable additional delivery or handling charges.
6. Delivery and Installation
Where installation is included with the product, Furniture Bazaar will arrange installation according to the applicable product requirements.
Where installation is not included, the customer may be responsible for installation or assembly charges if applicable.
The specific installation service applicable to an order will be communicated at the time of purchase.
7. Inspection at Delivery
Customers are encouraged to inspect the furniture when it is delivered.
If there is visible transit damage, customers should:
- Take photographs/videos of the product and packaging.
- Inform the delivery team where possible.
- Contact Furniture Bazaar as soon as possible with the order number and supporting photographs/videos.
Transit-damage complaints will be reviewed by our team and resolved in accordance with our Warranty and applicable consumer policies.
8. Failed Delivery
If delivery cannot be completed because the customer is unavailable, the address is incorrect, access is unavailable, or the customer refuses delivery without a valid reason, Furniture Bazaar may arrange another delivery attempt.
Additional delivery charges may apply where the failed delivery is attributable to the customer.
However, Furniture Bazaar shall not be liable for delays in delivery caused by force majeure events including but not limited to natural disasters, government-imposed restrictions, strikes, or supply chain disruptions beyond its reasonable control. In such cases, the customer shall be notified promptly and offered a revised delivery timeline or, at the customer's option.
9. Delays
Furniture Bazaar will make reasonable efforts to meet the estimated delivery timeline.
However, delays may occur due to circumstances outside our reasonable control, including transportation issues, extreme weather, natural events, strikes, government restrictions, supplier delays, or other unforeseen circumstances.
We will communicate significant delays to the customer where reasonably possible.
10. Contact
For shipping and delivery or order-related queries, or any grievance redressal please contact.
Name: Furniture Bazaar
Contact: 9172481893
Email: india.furniture@gmail.com
Address: Motiwala Square, Beside Reliance Smart, Akashwani Chowk, Jalna Road, Chh. Sambhajinagar (Aurangabad), Maharashtra, India
All complaints shall be acknowledged within 48 hours of receipt and resolved within 30 days.